FAQ

FAQ

SIZE CHART FOR SAND CREWNECK:

We don't accept returns or exchanges

I gladly accept cancellations within 2 hours of purchase

⭐ Misspelling Address / Errors in Info Given for Order ⭐

If you have made an error through the ordering process such as misspelling your address, email, name etc. Please contact us through Instagram the earliest possible. But please keep note that replacements/refunds will not be given for orders shipped to incorrect addresses due to customer oversight. Please send us a message for more information.

⭐ Shipping ⭐

Shipping is only offered in the United States and Canada for the time being!
Please keep in mind that every product except our tote bags will include no tracking. The reason for no tracking is to keep the shipping price the lowest possible. We do not offer the option to upgrade your shipping, for the time being, thank you for your understanding. Please send us a message through Etsy for further questions.

⭐ Gift wrapping and packaging ⭐

Gift wrapping and packagin isn't currently available. This feature will definetely be available in the future. stay tuned!

⭐Customs and import taxes⭐

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs

⭐Estimated shipping times⭐

North America: 3-5 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

⭐ Questions ⭐

Please feel free to send us whatever question you have towards our product and service! Please send us a message through Instagram ( @catppuccino ). Thank you for your understanding. :)